Terms of Service

You must be at least 18 years old to create an account. You agree to provide accurate information and to keep it current. You are responsible for the security of your credentials, session cookies, and API keys, and for all activity under your account. Notify us immediately at security@ifivo.com if you believe a credential or key has been compromised.

If you use the Service on behalf of an organization, that organization is the Customer and is responsible for the acts and omissions of its users.

ifivo is a control plane. The Service evaluates customer-authored policies against requests submitted by customer agents and returns a decision (allow, deny, or require human approval), records the request and decision, and optionally notifies approvers. The Service does not execute downstream actions (e.g., charging a card, sending an email, calling another API); it only records and decides. Downstream execution is the responsibility of the customer and its third-party providers.

We may modify features of the Service from time to time. If we materially reduce functionality, we will give you reasonable advance notice.

You will not, and will not permit any third party to:

• Route traffic on behalf of other parties without a written reseller agreement with us;
• Circumvent approvals, rate limits, kill-switch controls, or other security or policy features of another customer;
• Submit data you are not authorized to process, or violate the privacy of any person;
• Use the Service to build or operate a product that competes with ifivo;
• Reverse engineer the Service except to the extent that applicable law prohibits this restriction;
• Attempt to gain unauthorized access to the Service, probe or test its vulnerability, or interfere with any other customer's use; or
• Use the Service in violation of applicable law or to facilitate agents that do.

We may suspend or limit access if we reasonably believe your use presents a security risk, violates this Section, or materially degrades the Service for others.

"Customer Data" means data you or your agents submit to the Service, including action metadata, policies, and audit entries. As between the parties, you own Customer Data. You grant ifivo a worldwide, non-exclusive, royalty-free license to process Customer Data solely to provide, secure, and improve the Service consistent with our Privacy Policy.

You are responsible for the accuracy, legality, and appropriateness of Customer Data and for obtaining all consents required to submit it to the Service. Do not submit payment-card numbers, government identifiers, precise geolocation, health information, or other sensitive categories in action metadata.

ifivo does not train foundation models on Customer Data and does not sell Customer Data.

Paid plans are billed in advance on a monthly or annual basis, in U.S. dollars, via our payment processor Stripe. Fees for the current period are non-refundable, except where required by law or where a written exception is granted by ifivo. Overage pricing, if any, is disclosed on the pricing page and on your invoice. Taxes are your responsibility, except taxes based on our net income.

We may change our fees by giving you at least 30 days' notice by email or in-product notice. If you do not accept the change, you may cancel before it takes effect; continued use after the effective date constitutes acceptance. Past-due amounts accrue interest at the lesser of 1.0% per month or the maximum allowed by law.

You may cancel at any time from the dashboard; cancellation takes effect at the end of the current billing period. We may suspend or terminate your account (a) for material breach of these Terms, if not cured within 10 days of written notice; (b) if required by law; or (c) for non-payment after 15 days past due. On termination, (i) your right to access the Service ends immediately; (ii) Customer Data is available for export for 30 days and then deleted in accordance with the Privacy Policy; and (iii) any provisions that by their nature should survive (fees, disclaimers, limitation of liability, governing law) survive.

ifivo and its licensors retain all right, title, and interest in the Service, including all software, documentation, and improvements. No right or license is granted except as expressly stated in these Terms. Feedback you provide may be used by ifivo without obligation or restriction.

The Service is provided "as is" and "as available." To the maximum extent permitted by law, ifivo disclaims all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement, and any warranties arising out of course of dealing or usage of trade.

ifivo does not warrant that the Service will be uninterrupted, error-free, or that it will detect or prevent every misuse by an agent. ifivo does not warrant the behavior of any third-party system (e.g., Stripe, AWS, a language-model provider, an internal tool) that executes, or declines to execute, an action on the basis of an ifivo decision.

To the maximum extent permitted by law, in no event will either party be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, goodwill, or data, arising out of or related to these Terms or the Service, whether in contract, tort (including negligence), strict liability, or any other theory, and whether or not advised of the possibility of such damages.

Each party's aggregate liability for any and all claims arising out of or related to these Terms or the Service is limited to the amount of fees paid or payable by you to ifivo in the twelve (12) months preceding the event giving rise to the claim.

The foregoing limitations do not apply to: (a) either party's indemnification obligations under Section 10; (b) amounts owed by you for fees; (c) your breach of Section 3 (Acceptable use) or of ifivo's intellectual-property rights; or (d) liability that cannot be limited by applicable law (including gross negligence, willful misconduct, or fraud).

By ifivo. ifivo will defend you against any third-party claim alleging that the Service, as provided by ifivo and used by you in accordance with these Terms, infringes that third party's intellectual-property rights, and will pay damages finally awarded (or any settlement ifivo agrees to) against you in connection with such a claim. If the Service becomes, or in ifivo's opinion is likely to become, the subject of such a claim, ifivo may (i) procure the right for you to continue using it; (ii) modify it so it is non-infringing; or (iii) terminate the affected Service and refund any prepaid, unused fees.

By Customer. You will defend ifivo against any third-party claim arising out of (i) your breach of Section 3 (Acceptable use); (ii) Customer Data, including any claim that Customer Data infringes a third party's rights, violates a person's privacy, or was submitted without authorization; or (iii) your use of the Service in violation of applicable law.

The indemnifying party's obligations are conditioned on the indemnified party (a) promptly notifying the indemnifying party of the claim; (b) giving the indemnifying party sole control of the defense and settlement; and (c) reasonably cooperating. The indemnifying party may not settle a claim in a way that admits liability on the indemnified party's part without written consent.

Each party may disclose confidential information to the other. The receiving party will use confidential information only to perform under these Terms, will protect it with at least the same degree of care it uses for its own similar information (and no less than reasonable care), and will not disclose it except to employees, advisors, and subprocessors bound by confidentiality obligations no less protective than these. Confidentiality obligations do not apply to information that is or becomes public through no fault of the receiving party, was lawfully known before disclosure, or is independently developed without use of confidential information.

These Terms are governed by the laws of the State of Delaware, without regard to its conflict-of-laws rules. The United Nations Convention on Contracts for the International Sale of Goods does not apply. Any dispute arising out of or related to these Terms shall be brought exclusively in the state or federal courts located in Wilmington, Delaware, and the parties consent to personal jurisdiction and venue there. Each party waives any right to a jury trial. Neither party may participate in a class action or class-wide arbitration with respect to claims under these Terms.

Entire agreement. These Terms (together with the Privacy Policy and any ordering document signed by the parties) constitute the entire agreement between the parties and supersede all prior or contemporaneous understandings.

Changes. We may update these Terms from time to time. Material changes will be announced by email or in-product notice at least 14 days before they take effect; continued use after the effective date constitutes acceptance.

Assignment. You may not assign these Terms without our prior written consent, except to a successor in a merger, acquisition, or sale of all or substantially all your assets that is not a competitor of ifivo. ifivo may assign these Terms in connection with a corporate transaction.

Force majeure. Neither party is liable for failures or delays caused by events beyond its reasonable control.

Notices. Notices to ifivo must be sent to legal@ifivo.com. We may send notices to you at the email address on file for your account.

Severability; waiver. If any provision is held unenforceable, the remainder will remain in effect. Failure to enforce a provision is not a waiver of future enforcement.

No agency. The parties are independent contractors. Nothing in these Terms creates an agency, partnership, or joint venture.

Questions: legal@ifivo.com. Postal: ifivo, Inc., 2810 N Church St, PMB 92822, Wilmington, DE 19802, United States.